This policy explains how the business trading as Logiclean (ABN 87 409 016 719) collects, uses and protects your personal information when you contact us, book a service, or use this website. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or our services, you agree to this policy.
1. The information we collect
We only collect what we need to quote, schedule and complete your job, and to keep in touch with you. That usually includes:
- Contact details — your name, email address and phone number.
- Service details — the property address and information about the cleaning work you book.
- Payment details — the information needed to invoice you and process payment. We do not store full card numbers.
- Website usage data — pages visited, time on site and browser type, collected through standard analytics.
- Instagram content — we display our own public Instagram posts on our website through the Instagram API.
2. How we use your information
We use your information to:
- Prepare quotes and manage your service bookings.
- Respond to enquiries and provide customer support.
- Send service reminders and follow-up messages about your job.
- Improve our website and the services we offer.
- Display our own Instagram feed on our website.
- Meet our legal, tax and insurance obligations.
3. When we share your information
We do not sell or rent your personal information. We share it only where it is reasonably necessary, with:
- Service providers — trusted partners who help us run our website, schedule jobs or process payments, and who are bound to protect your information.
- Legal authorities — where we are required to by law, or to protect our rights, safety or property.
4. Instagram and Meta content
Our website uses the Instagram API to show our latest posts. We only access and display our own public Instagram content. We do not collect or store data from Instagram users who view our website.
5. Cookies and analytics
Our website uses cookies and standard analytics to help the site work and to understand how it is used so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.
6. How we protect your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it. No transmission over the internet is ever completely secure, but we work to keep your information safe.
7. Links to other sites
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before sharing your information with them.
8. Your privacy rights
Under the Australian Privacy Principles, you have the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Ask us to delete your personal information, where we are able to.
- Opt out of marketing or follow-up communications at any time.
To exercise any of these rights, contact us using the details below. If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Accessing or deleting your data
If you have used any Meta or Instagram connected feature on our website and want your data deleted, or you would like to access or correct the information we hold, please contact us through our contact page. We will respond within 30 days.
10. Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a new “last updated” date.
11. Contact us
If you have any questions about this policy or about how we handle your information, get in touch:
- Logiclean (ABN 87 409 016 719)
- 3 Chateau Rise, Bulleen VIC 3105
- Phone: 03 5905 9000
- Email: info@logiclean.com.au
- Or use our contact page.
